Customer Support Specialist

Company Description:

Caiz Development GmbH is an company offering innovative technology-based financial services and solutions for everyone. As we are building and exploring new markets with the world's first Islamic decentralized blockchain and cryptocurrency, we also want to expand our young and dynamic team. You will face a highly collaborative work environment that is very driven to convert our company values into a fast and cost-effective money transferring structure while complying with Islamic financial principles. We are currently looking for a Customer Support Specialist to join our team at the German Headquarter in Frankfurt.

Job description:

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Experience:

• 4+ years of work experience in a Customer Support Specialist role
• Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Multi-tasking abilities
• Patience when handling tough cases
• Ability to think strategically
• Strong client-facing
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Excellent communication skills
• Ability to strategize and solve problems
• Excellent people skills

Level of studies:

Diploma, Bachelor or Master Degree in Business, Technology or similar

Language Requirements:

Fluent in German and English

Apply today, if you want to become part of our young and dynamic team where you will be able to actively shape this fast-growing company in a highly developing sector.

Apply Now